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0203 195 7581
9:00-17:30 Monday - Friday
Feefo Platinum Trusted Services Award 2024

Returns, Cancellations & Refunds

We work hard to provide exceptional customer service and industry-leading delivery timescales for our products. If you have any concerns about your order in the first instance call our friendly team on 0203 195 8031. We’ll always seek a solution for you.

What is your returns policy?

Unfortunately, we do not offer refunds on any custom orders that are printed correctly. However, we do provide a design proof for approval by the client before our custom lanyards go into production. By receiving your feedback we are confident that there won’t be any nasty surprises.

What if an item is faulty?

We pride ourselves on the high quality of our products, but every now and again something might not be right. Should any goods be faulty, please inform us in writing within 3 days of receiving the goods. Our customer service team will deal with this immediately to provide a solution.

Can I change my order?

If the order is already in production it will not be possible to change the order due to the nature of customisation.

You can find a full list of our most frequently asked questions here, our Terms and Conditions here or don’t hesitate to call our team on 0203 195 8031